Looking for the best place to buy CPAP equipment online? CPAP.com has been the industry leader for over two decades. Here’s everything you need to know about their products, pricing, and customer experience.
CPAP.com Overview: America’s CPAP Superstore
CPAP.com is the largest online retailer of CPAP and sleep apnea equipment in the United States, serving over 1 million customers since 1999. As a pioneer in online CPAP sales, they’ve built their reputation on extensive product selection, competitive pricing, and comprehensive customer support.
Company Background:
- Founded in 1999 – one of the first online CPAP retailers
- Headquartered in Houston, Texas with multiple distribution centers
- Over 1 million customers served across all 50 states
- Accredited by BBB with A+ rating
- Authorized dealer for all major CPAP manufacturers
Core Services:
- CPAP and BiPAP machines from all leading brands
- Masks and accessories with the industry’s largest selection
- CPAP supplies including filters, tubing, and replacement parts
- Insurance billing and coordination services
- Customer support from CPAP-trained specialists
- Educational resources and therapy guidance
What sets CPAP.com apart is their vast inventory, competitive pricing, and deep expertise in sleep therapy equipment.
Product Selection and Inventory
CPAP Machines Available:
ResMed Products:
- AirSense 11 AutoSet – latest flagship model with advanced features
- AirSense 10 series – proven reliability with extensive track record
- AirMini AutoSet – ultra-portable travel CPAP
- AirCurve 10 series – BiPAP options for complex needs
Philips Respironics:
- DreamStation 2 Auto – newest generation with improved features
- DreamStation Go – portable option for active lifestyles
- BiPAP Auto series – bilevel therapy options
Fisher & Paykel:
- SleepStyle Auto – innovative humidity and comfort features
- Icon series – reliable mid-range options
Lowenstein Medical:
- Prisma series – European engineering and advanced algorithms
Mask Selection (400+ Options):
Full Face Masks:
- ResMed AirFit F30i, F20, F10 – top-rated comfort and seal
- Philips DreamWear Full Face – innovative under-nose design
- Fisher & Paykel Vitera – minimal contact, maximum comfort
Nasal Masks:
- ResMed AirFit N30i, N20 – popular nasal options
- Philips DreamWear Nasal – top-of-head tube connection
- Fisher & Paykel Eson 2 – simple, effective design
Nasal Pillows:
- ResMed AirFit P30i, P10 – minimal and comfortable
- Philips DreamWear Nasal Pillows – freedom of movement
- Various specialty options for unique needs
Accessories and Supplies:
- Humidifier chambers for all machine types
- Heated tubing for enhanced comfort
- Filters (disposable and reusable)
- Cleaning supplies and maintenance equipment
- Travel accessories and portable power options
- Comfort items including CPAP pillows and chin straps
CPAP.com Pricing and Value Proposition
Pricing Strategy:
CPAP.com employs competitive pricing across their entire inventory:
- Price matching policy – will match lower advertised prices
- Volume discounts for bulk purchases
- Regular sales events with significant savings
- Clearance section for discontinued models at reduced prices
Sample Pricing (Retail Comparison):
| Product | CPAP.com Price | Typical Retail | Savings |
|---|---|---|---|
| ResMed AirSense 11 | $1,299 | $1,400-1,500 | $100-200 |
| Philips DreamStation 2 | $1,199 | $1,300-1,400 | $100-200 |
| ResMed AirFit F20 Mask | $159 | $180-200 | $20-40 |
| Standard Filter 6-pack | $12 | $15-18 | $3-6 |
Value-Added Services:
- Free shipping on orders over $99
- 30-day return policy on most products
- Price protection for 30 days after purchase
- Loyalty rewards program for repeat customers
- Insurance coordination and billing services
Insurance and Payment Options:
Insurance Acceptance:
- Medicare and Medicare Advantage plans
- Most major private insurers (verify coverage online)
- DME benefit coordination with automatic billing
- Flexible payment plans for high-deductible plans
Payment Methods:
- Credit cards (Visa, MasterCard, American Express, Discover)
- PayPal for secure online transactions
- Bank transfers for large purchases
- HSA/FSA cards accepted for qualified expenses
- Financing options through third-party providers
Customer Experience and Support
Ordering Process:
Streamlined online experience designed for ease:
- Prescription upload during checkout process
- Insurance verification with real-time benefits check
- Product recommendations based on current equipment
- Order tracking with delivery notifications
- Account management for reorders and history
Customer Support Quality:
CPAP.com’s support team includes:
- CPAP-trained specialists with therapy knowledge
- Extended hours – 7 days a week availability
- Multiple contact methods – phone, email, live chat
- Average response time under 2 hours for inquiries
- Technical support for equipment setup and troubleshooting
Support Services Offered:
- Pre-purchase consultation for equipment selection
- Setup assistance with video guides and phone support
- Troubleshooting help for therapy issues
- Replacement guidance for worn equipment
- Insurance claim assistance and documentation
Educational Resources:
Comprehensive learning center includes:
- Product comparison guides for informed decisions
- CPAP therapy tips for successful treatment
- Video tutorials for setup and maintenance
- Sleep health articles from certified experts
- FAQ database addressing common concerns
CPAP.com Pros and Cons
Major Advantages:
Product Selection:
- Largest inventory in the online CPAP market
- All major brands available in one location
- Latest models typically available at launch
- Hard-to-find accessories and specialty items
Pricing and Value:
- Competitive pricing often below retail
- Price matching policy ensures best deals
- Frequent sales and promotional offers
- Volume discounts for multiple items
Customer Service:
- Knowledgeable staff with CPAP expertise
- Multiple support channels for convenience
- Extended hours including weekend availability
- Problem resolution typically within 24-48 hours
Convenience Features:
- Easy reordering through online account
- Automatic reminders for replacement schedules
- Fast shipping with tracking information
- Hassle-free returns within 30 days
Potential Disadvantages:
Service Limitations:
- No sleep testing services offered
- Limited medical consultation compared to clinical providers
- Equipment-focused rather than comprehensive care
- No local pickup options (online only)
Prescription Requirements:
- Valid prescription needed for all CPAP equipment
- Prescription verification can delay orders
- Limited flexibility for urgent needs without prescription
- Annual prescription updates required for continued purchases
Insurance Complexities:
- Coverage verification may take additional time
- Prior authorization requirements can delay shipments
- Out-of-network limitations with some insurers
- Documentation requirements for claims processing
CPAP.com vs. Competitors
CPAP.com vs. Lofta:
| Factor | CPAP.com | Lofta |
|---|---|---|
| Primary Focus | Equipment sales | End-to-end care |
| Product Selection | Extensive (400+ masks) | Good selection |
| Sleep Testing | Not offered | Core service |
| Pricing | Very competitive | Competitive |
| Customer Support | Equipment-focused | Medical-focused |
| Best For | Equipment replacement | New diagnosis |
CPAP.com vs. Easy Breathe:
- CPAP.com advantage: Larger selection and better pricing
- Easy Breathe advantage: More personalized service
- Similar: Customer support quality and shipping speed
CPAP.com vs. Local DME Suppliers:
- CPAP.com advantage: Better pricing, larger selection, convenience
- Local DME advantage: In-person fitting, immediate pickup
- CPAP.com advantage: Extended hours and online convenience
Shopping Tips for CPAP.com
Maximizing Savings:
- Sign up for newsletters to receive exclusive discount codes
- Check clearance section regularly for discontinued model deals
- Buy in bulk for filters and supplies to get volume discounts
- Use price matching if you find lower prices elsewhere
- Time purchases around major sales events (Black Friday, etc.)
Ensuring Proper Fit:
- Use their mask finder tool to narrow options by face shape
- Read customer reviews for real-world fit experiences
- Consider sample programs for expensive mask purchases
- Take advantage of 30-day returns if fit isn’t perfect
- Contact support for personalized recommendations
Insurance Optimization:
- Verify coverage before ordering through their insurance tool
- Upload prescription early to avoid processing delays
- Understand your benefits regarding frequency limits
- Keep documentation for potential appeals or claims
- Coordinate timing with insurance plan years for maximum benefits
Real Customer Reviews and Experiences
Positive Feedback Themes:
Product Selection and Availability: “Found exactly what I needed when my local supplier was backordered for weeks. CPAP.com had it in stock and shipped the same day.” – Tom, 58
Pricing and Value: “Saved over $200 compared to my local DME supplier for the same ResMed machine. Free shipping was a bonus.” – Patricia, 46
Customer Service: “Their support team helped me choose the right mask when I was struggling with leaks. Really knowledgeable about the products.” – David, 52
Constructive Feedback:
Insurance Processing: “Insurance verification took longer than expected, but they kept me updated throughout the process.” – Maria, 41
Setup Guidance: “Wish they offered more hands-on setup help, but their videos were clear and support was available when needed.” – John, 67
Overall Satisfaction Metrics:
- 4.3/5 average rating across review platforms
- 88% customer satisfaction with purchase experience
- 92% would recommend to others needing CPAP equipment
- High repeat customer rate for ongoing supplies
Specialty Programs and Services
Professional Programs:
CPAP.com serves healthcare providers with:
- Volume pricing for sleep centers and clinics
- Drop-shipping directly to patients
- Professional support for complex cases
- Billing integration with practice management systems
Veteran and Military Discounts:
- Military appreciation pricing for active duty
- Veteran discounts with verification
- VA billing coordination for eligible veterans
- Special programs for deployed personnel
Travel and Portable Solutions:
- Travel CPAP specialists for portable needs
- International shipping for overseas travel
- Battery backup systems for camping and emergencies
- TSA-compliant travel cases and accessories
Cleaning and Maintenance:
- Equipment cleaning supplies for proper hygiene
- Maintenance scheduling reminders and guidance
- Replacement parts availability for older equipment
- Trade-in programs for equipment upgrades
Technology and Innovation at CPAP.com
Website Features:
- Advanced search filters by brand, features, and price
- Comparison tools for side-by-side product evaluation
- Fit finder technology for mask selection assistance
- Mobile-optimized platform for smartphone shopping
- Account integration with order history and preferences
Customer Account Benefits:
- Reorder reminders based on replacement schedules
- Prescription management with expiration tracking
- Order history for easy reordering
- Wishlist functionality for future purchases
- Loyalty points earning and redemption
Emerging Technologies:
- AI-powered recommendations based on purchase history
- Virtual fitting tools for improved mask selection
- Integration with CPAP data for supply optimization
- Predictive analytics for proactive customer service
Getting Started with CPAP.com
First-Time Buyers:
- Create account with basic information
- Upload prescription (or fax to provided number)
- Browse categories or use guided selection tools
- Read reviews and compare options
- Add to cart and proceed through secure checkout
- Choose shipping options and delivery preferences
Existing CPAP Users:
- Identify current equipment model numbers
- Use compatibility tools to find matching accessories
- Set up reorder reminders for supplies
- Consider upgrades to newer technology
- Take advantage of trade-in or upgrade programs
Insurance Users:
- Verify coverage using online tools
- Understand copays and deductible requirements
- Upload prescription and insurance cards
- Wait for authorization before finalizing order
- Keep documentation for personal records
When to Choose CPAP.com
Ideal Situations:
- Need equipment replacement with specific model preferences
- Want extensive selection to compare options
- Price-conscious shopping with time to research
- Comfortable with online purchasing and self-service setup
- Located in areas with limited local DME options
Consider Alternatives When:
- New to CPAP therapy and need extensive guidance
- Complex medical needs requiring clinical oversight
- Prefer in-person fitting and hands-on support
- Need immediate equipment without time for shipping
- Insurance requires specific DME provider networks
Financial Considerations:
- Compare total costs including shipping and accessories
- Factor in insurance benefits and coverage limitations
- Consider long-term value of relationship and service
- Evaluate time savings versus potential cost savings
Conclusion: CPAP.com’s Role in Sleep Therapy
CPAP.com has earned its position as America’s leading online CPAP retailer through consistent delivery of value, selection, and service. For patients who understand their equipment needs and value convenience and competitive pricing, CPAP.com offers an excellent purchasing experience.
Key Strengths:
- Unmatched product selection across all major brands
- Competitive pricing with price matching guarantee
- Knowledgeable customer support from CPAP specialists
- Convenient online platform with advanced features
- Established reputation with over two decades of service
Best Suited For:
- Experienced CPAP users familiar with their needs
- Cost-conscious consumers seeking best value
- Busy individuals who prefer online convenience
- Patients in remote areas with limited local options
- Technology-comfortable shoppers who research before buying
Bottom Line: While CPAP.com may not provide the clinical oversight of medical providers like Lofta, it excels as a comprehensive equipment supplier for informed consumers. Their combination of selection, pricing, and service makes them a top choice for ongoing CPAP supply needs.
Ready to shop? Visit CPAP.com to explore their extensive inventory and take advantage of their price matching guarantee for the best deals on quality CPAP equipment.
Comparing multiple online CPAP providers? Check out our comprehensive comparison guide covering Lofta, Easy Breathe, and other top online options to find the perfect fit for your needs and budget.
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- Lofta vs. CPAP.com: Complete Comparison Guide
- Best Online CPAP Stores: 2025 Rankings and Reviews
- CPAP Equipment Buying Guide: What You Need to Know
- How to Save Money on CPAP Supplies and Equipment
